Privacy Policy

At Balance by Nature Health Coaching protecting your privacy and personal information is very important to us. This Privacy Policy explains how we collect, use, disclose, and store your personal information in accordance with New Zealand’s Privacy Act 2020.

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1. What Information We Collect

We may collect the following personal information:

• Your name, contact details (email, phone number, address)

• Information you provide when you contact us or use our services

• Details about your use of our website 

• Payment information when you make a purchase, processed securely via third-party providers

• Any other information you voluntarily provide to us

 

2. How We Use Your Information

We use your personal information to:

• Provide and manage our products and services

• Communicate with you and respond to inquiries

• Process payments and send receipts or invoices

• Improve our website and services

• Comply with legal obligations

• Send marketing or promotional materials only if you have consented to receive them

 

3. Disclosure of Your Information

We do not sell or trade your personal information. We may share your information with:

• Service providers who assist us in running our business (e.g., payment processors, website hosting)

• Legal or regulatory authorities when required by law or to protect our legal rights

• Parties involved in a business transfer or sale, if applicable

 

4. Your Rights Under the Privacy Act 2020

You have the right to:

• Access and request correction of your personal information

• Request deletion or restriction of your personal information, where applicable

• Withdraw consent to marketing communications at any time

• Complain to the Privacy Commissioner if you believe your privacy has been breached

To exercise these rights, please contact us using the details below.

 

5. Data Security and Retention

We take reasonable steps to protect your personal information from unauthorized access, loss, or misuse. We retain your information only as long as necessary for the purposes described or as required by law.

 

6. Cookies and Tracking

Our website uses cookies to enhance your browsing experience and gather anonymous usage data. You can control cookies through your browser settings.

 

7. Children’s Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children.

 

8. Changes to this Privacy Policy

We may update this policy from time to time. Changes will be posted on this page with an updated “Last updated” date.

 

9. Contact Us

If you have questions about this Privacy Policy or wish to access or correct your personal information, please contact us through the Contact Form.